Need help with TruePeakStudio?
Find quick answers for account access, billing, license activation, mastering, exports, and downloads. If you still need help, submit a support ticket below.
Common questions before contacting support
These answers help you solve common issues quickly and send the right details if you need support.
How do I get help if I cannot log in?
Use the support form and choose Account/login issue. Enter the email connected to your TruePeakStudio account so support can locate your account faster.
What should I include for a payment or license issue?
Choose Payment/license issue. Include the checkout email, plan purchased, payment method if relevant, and any license or activation message you saw.
Why is WAV download restricted?
MP3 exports may be available on lower access levels, while WAV access can be limited based on your plan or license. If you believe your plan should include WAV access, submit a payment/license support ticket.
What should I do if mastering fails or gets stuck?
Submit a Mastering/export issue and include the related job ID if available. Also mention the audio format, file size, and what step failed.
Can I submit a feature request?
Yes. Choose Feature request and explain the workflow you are trying to improve. Feature requests are reviewed for future TruePeakStudio updates.
Can free users contact support?
Yes. Free users can submit support requests. Every user receives a professional confirmation with a ticket ID, and our team will review each request as soon as possible.
What is the best way to report a bug?
Choose Bug report. Include what you clicked, what you expected, what happened instead, your browser/device, and any visible error message.
How do I check my ticket?
After submitting, you receive a ticket ID. Logged-in users can also see recent tickets on this page when the account email matches the ticket email.
Which audio information helps support?
For audio issues, include the file type, approximate file size, target format, whether preview worked, and whether the problem happened during upload, mastering, or download.
What if I bought a plan but my account still shows free?
Submit a Payment/license issue using the same email from checkout. Support can review the payment/license connection and help attach the purchase to your account.
Before you submit a ticket
These quick tips can help solve common issues faster and make your support request easier to review.